ORDERING:
Most orders may be placed directly on our website at
HometownCandy.com. If you require a custom quote please advise.
At checkout on our shopping cart, please list both your event and
delivery dates. To ensure almond freshness, we prefer to ship within
30 days of your event. If your delivery date changes later, kindly
advise via email so that we may reschedule your shipping date.
We have cold shipping available. If you daytime temperatures exceed
75 degrees fahrenheit we recommend that you add a styrofoam cooler
to your order. The cooler includes ice.
SUPPORT and TRACKING
For tracking information, please email us at
Support@HometownCandy.com with your name and order date and the
word TRACK in the subject block of your email.
Our phone number is (215) 392-4343. Our FAX number is (215)
392-4340.
REFUND and RETURN POLICY
We offer an old fashioned 100% satisfaction guarantee. If you are
not completely satisfied with all or part of your order, send your
order back and we will refund or exchange at your request and
reimburse your return ground shipping cost.
Address for returns is:
HometownCandy.com
Shipping Warehouse
331A Robbins Ave
Ewing NJ 08638
CANCELLATION:
Should we wish to cancel your order for any reason, or require a
refund, please email us
at
support@HometownCandy.com with the word CANCEL in the subject
block. If your order has not yet shipped, we will cancel and refund
your order promptly. If your order has shipped, then a refund will
be issued after the package is returned to and received by us per
the return policy set forth above. Chargebacks not preceded by a
cancellation request email will be assessed an administrative fee of
$25.
